Before You Arrive

There are several important changes + details everyone must be aware of before making a reservation. Please be sure to complete each of the following before arriving at the gym:

• Complete a NEW waiver online if you are returning for first time. (Bellevue / Seattle / Tacoma)
• Watch the Re-Opening Orientation Video
• Read our COVID Health + Safety Information

IMPORTANT: Membership, Punch Passes and 30-Day Intro Passes must be purchased before making a reservation.

Reservations

Details

• RESERVATIONS REQUIRED: Every person must have a reservation, including children + non-climbers; do not bring additional people with you.
• MEMBER GUEST PASSES: Members may use the guest passes included with their membership; members must be present for guest passes to be used.
• CANCELLATIONS: If your plans change, please be sure to cancel your reservation; simply give us a call or respond to the confirmation email received.
• FROZEN MEMBERSHIPS: Will automatically unfreeze on the date a reservation is made and monthly billing will resume with prorated dues for the remaining part of the current month.
• DAY PASSES: Day pass purchases are non-refundable, please contact us if you need to reschedule; no-shows forfeit the opportunity to reschedule.
• PUNCH PASS / INTRO PASS RESTRICTIONS: There are no age restrictions for new or current Punch Pass or Intro Pass users.
• PUNCH PASS CANCELLATIONS: If your plans change, please be sure to cancel your reservation; 1) cancellations made less than 24 hours in advance will not receive a credit for their unused pass; 2) no-shows will not receive a credit and forfeit the opportunity to reschedule.

Reservation Information

CANCELLATIONS:

• Cancel via the RGPRo Connect App: Android / Apple
• Cancel by calling the gym directly.
• Bellevue: (425) 644-2445
• Seattle: (206) 781-9828
• Tacoma: 253-564-4899
• Cancel by replying to your confirmation email.

EARLY ARRIVALS: Please do not arrive early. We are unable to accomodate early arrivals due to capacity restrictions.

LATE ARRIVALS: Anyone not checked-in within the first 15 minutes risks losing their reservation to another climber; after 30 minutes, our system will automatically cancel the reservation.

STANDBY OPTION: Standby is available for non-reservation, drop-in climbing; availability is not guaranteed.

RESERVATION LIMITS:

• One area/zone per time slot; double bookings will be cancelled without notice.
• One 2-HOUR time slot per day; double bookings will be cancelled without notice.
• Maximum 4 reservations per week, per person. Fitness and standby do not count toward this limit.